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RMA Form

For prompt service, please take note of the following:

  • An RMA No. is required to process any request for product repair/replacement by service department.
  • Please fill out the following section, outlining the part number, description, serial number, quantity, invoice number and date, and complete description of the problem. Please make note that your parts are only checked for the problems you list here. Your request may not be processed if necessary information is not provided.
  • The RMA No. is assigned only to items listed here. Additional numbers should be obtained for those items not covered.
  • RMA Nos. assigned to any request are valid only 10 days from the date it's assigned.
  • Any refund, if applicable, would be paid in the same form as of the original purchase and would be processed within 15 days from the day the merchandise was received at nAppliance.
  • All parts come with standard manufacturer's limited warranty and most of them can be sent for service to the manufacturer directly by you. It's entirely at their discretion that how fast these services are rendered. Parts returned to nAppliance for services may take anywhere between 2 to 6 weeks.
  • While shipping the merchandise to nAppliance, use proper packaging and mark the RMA No.outside the package very legibly. Any package received without an RMA No.will not be processed and will returned to you at your expense. Packages should be sent to:
    Attn: RMA Department,
    nAppliance Networks.
    540 Dado Street,
    San Jose, CA 95131
    USA
  • Complete details on our return policies can be obtained either from our web site, sending us an email at rma-at-nAppliance.com, or by calling our service department at (408) 943 -8000 x 450 .

RMA Form
Please fill out the Following completely. You may submit up to four items at a time:
* Name :
* Company :
* Email :
* Address :
* Zip Code :
* City :
* State :
* Country :
* Customer ID :
* Date Today :
* Phone :
* Fax :
Item 1
* Part Number :
* Serial Number :
* Part Description :
* Quantity :
* Invoice Number :
* Invoice Date :
* Problem Description :
Item 2
  Part Number :
  Serial Number :
  Part Description :
  Quantity :
  Invoice Number :
  Invoice Date :
  Problem Description :
Item 3
  Part Number :
  Serial Number :
  Part Description :
  Quantity :
  Invoice Number :
  Invoice Date :
  Problem Description :
Item 4
  Part Number :
  Serial Number :
  Part Description :
  Quantity :
  Invoice Number :
  Invoice Date :
  Problem Description :
Please enter the number as shown in the box :

 

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